Shipping Information & Policies

Everything you need to know about shipping methods, costs, documentation, and trade protection for your orders on Orchidy.com

Shipping Methods

Air Freight
Fastest delivery option
Duration: 3-7 business days
Cost: Most expensive
Best for: Urgent orders, high-value items
Sea Freight
Most economical for large shipments
Duration: 15-30 business days
Cost: Most economical
Best for: Bulk orders, heavy items
Express Courier
DHL, FedEx, UPS services
Duration: 5-10 business days
Cost: Moderate
Best for: Small packages, documents
Rail Freight
China-Europe corridor
Duration: 15-25 business days
Cost: Economic
Best for: Europe destinations, medium loads

Shipping Cost Calculator

Calculate Shipping Costs
Get an estimated shipping cost for your order

International Trade Terms (Incoterms)

EXW
Ex Works

Buyer is responsible for all shipping costs and risks from the seller's premises.

FOB
Free on Board

Seller delivers goods to the port, buyer handles ocean freight and insurance.

CIF
Cost, Insurance & Freight

Seller pays for shipping and insurance to the destination port.

DDP
Delivered Duty Paid

Seller handles all shipping, duties, and taxes to the final destination.

Required Documentation

Commercial Invoice

Detailed invoice with product descriptions, quantities, and values

Packing List

Complete list of all items in the shipment with weights and dimensions

Bill of Lading

Transportation document issued by the carrier

Certificate of Origin

Document certifying the country where goods were manufactured

Import/Export Permits

Government licenses required for certain product categories

Shipping Protection & Insurance

Purchase Protection Coverage

Free protection service covering order quality, on-time delivery, and refund protection.

  • • Product quality protection
  • • On-time delivery guarantee
  • • 100% refund for covered amounts
Cargo Insurance

Additional insurance coverage for high-value shipments during transportation.

  • • Coverage for loss or damage
  • • Multiple coverage options
  • • Easy claims process
Claims Process

Step-by-step process for filing damage or loss claims with supporting documentation.

  • • Report within 7 days
  • • Photo evidence required
  • • Professional assessment

Track Your Shipment

Shipment Tracking
Enter your tracking number to check shipment status
Tracking Number Formats:
  • • DHL: 10-digit number (1234567890)
  • • FedEx: 12-digit number (1234 5678 9012)
  • • UPS: 1Z + 15 characters (1Z999AA1234567890)
  • • EMS: 13 characters starting with E (EA123456789CN)

Frequently Asked Questions

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